Cancellation & Refund Policy Tickets not redeemed on the date of reservation will be valid for use for the same service on any available schedule within 90 days. Please note that guests who have pre-booked tickets for that day receive priority and we are unable to guarantee you a spot. Guest will be responsible for any difference in tour price. Refunds will only be available for unused tickets. Any refund requests must be made within 24 hrs of the originally scheduled date of use. Times and pricing are subject to change & some restrictions apply. All prices are quoted in Canadian Dollars and include the 5% Goods and Services Tax.